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Pick-Up Information:
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Auto Class:

A driver must hold a licence for at least two years.

Methods of payment

Credit cards, PayPal or cash payment

Rental rates

The minimum rental charge is one day (24 hours). One additional hour (0-59 minutes) is free of charge. For more than one additional hour (60 minutes plus) an extra day is charged.

Reservations

Can be confirmed only by mail. Client accept all terms and conditions by finishing reservation procedure. Reservation can not be confirmed until you get our second confirmation e-mail on your web address. First e-mail is only your request for booking that still has to be approved. Delivery / collection service round-the-clock delivery and collection of cars. All rates and charges include rental, unlimited mileage, 24 hours road assistance,  basic insurance and collision damage weiver (cdw).

Insurance

Compulsory insurance all cars rented from Ragusa rent include third party liability insurance. Third party liability insurance does not cover loss of, or damage to the rental vehicle – client is responsible for the full value of the vehicle. (subject to acceptance of the insurance options).

Included insurances in the price:

Cdw (collision damage waiver) limitation of liability:
this limitation of liability shall apply to damage to the rental vehicle, it’s parts and accessories caused in a road traffic accident. Cdw limits clients financial responsibility to the excess amount stated on the rental agreement. However cdw does not cover any damage to the interior of the rental vehicle, tyre and wheel damage, damage to the underside of the vehicle, broken or lost keys or contamination of fuel, neither in event of deliberate intention or negligence.

Tp (theft protection/waiver) limitation of liability:
this limitation shall apply in the case of loss of the rental vehicle it’s parts and accessories (including tires, stereo equipment etc.) As a result of theft or attempted theft. Tp limits clients financial responsibility to the excess amount stated on the rental agreement. Tp is not valid if the vehicle is left unlocked or the keys are left unattended with the vehicle

Optional insurances not included in price

Optional insurance
when renting a vehicle from Ragusa rent client is responsible for returning the vehicle in the same condition as at the beginning of rental, excluding normal wear, tear and cleanliness. If the vehicle is stolen, lost or damaged, regardless of fault, client will be absolute liable for costs and losses incurred to Ragusa rent. This includes towing, recovery, repairs, storage and loss of revenue. If client chooses cdw or/and tp limitation of liability (in such case “yes” will be entered in the relevant place in the rental agreement), liability shall be limited to an excess amount according to the price list of Ragusa rent and will be stated on the rental agreement (depending on car model).

Ldw (loss damage waiver) or scdw (super collision damage waiver):
by accepting ldw / scdw clients financial responsibility for accidental damage to the vehicle, it’s parts and accessories, theft or attempted theft is reduced to zero. However ldw / scdw does not cover any damage to the interior of the rental vehicle, broken or lost keys or contamination of fuel, neither in event of deliberate intention or negligence. Any damages to these vehicle parts will be charged to renters/drivers cc, regardless of fault, in full cost per official dealership price list at check in time. The amount of excess will be blocked on the credit card. Insurance does not cover any damages on the car, made on clutch in case driver does not know how to drive vehicle with mechanic transmission.

Cross border fee

Is not included in the basic rate for all bokings made on official Ragusa rent site and cost 45€+vat

Upon return of vehicle, condition shall be checked by Ragusa car rental representative together with renter/driver and compared with the condition at rental start as stated on the “vehicle condition form”. All possible changes shall be entered into the form and confirmed by both parties signatures. When failing to sign the “vehicle condition form” and filling out the “damage report” renter/driver accepts official dealership estimates on disputed damages.

Baggage insurance does not exist.

Any liability on the part of Ragusa rent a car for loss or damage to items placed or left in the rental vehicle shall be excluded to them extent permitted by law.

Parking tickets

In case Ragusa rent a car receive parking ticket after your rental from any parking company in croatia, your credit card will be charged for the amount of parking ticket plus vat. Also, administration fee of 100.00 kn plus pdv shall apply on your invoice for parking fee. All invoices must be delivered on your e-mail on your request.

In the unlucky event of accident the most important advice is:

Stay calm and try not to panic!
If anybody is injured, help them first and if needed call the ambulance
call the car rental company.
Call also the police and make a report of the accident/damage.
Obtain as much information as possible about the other vehicle and driver, like name, registration number etc.
In case of mechanical breakdown contact the car rental company or the road assistance.

 

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